When services are rendered in our shop every customer computer is fully backed up and stored on our secure file server for 2 weeks to prevent catastrophic data loss. After backups are completed we test your hardware with O.E.M. and industry proven software or hardware diagnostic utilities. When using this process we are able to deliver a cause and effect diagnostic report to our customers. After the report is delivered a needs assessment is conducted with you to best determine an appropriate solution. This proven process has allowed us to provide a superior customer service experience to our customers.
Our home and office service calls are conducted as needed or requested. We believe in solutions that best fit your needs. Whether its a quick 10 minute phone call, 30 minutes at your home or 2 days of onsite repair. If our technician determines your needs can be better suited in house they will advise you to bring the computer in for repair. We take pride in looking out for your needs and keeping your repairs in a budget you can afford.
If using our remote access managed services our technicians can save you time, money and the inconvenience of taking time off work to disassemble your computer, pack it in your car and drive it to our repair center. This service also allows us to remotely access your system and manage small events before they become large issues.
We are U.S. based, fluent and clear spoken, English speaking customer service techs and are happy to service your computer as well as explain what we are doing as we remedy the situation. At The Mouse Pad you can rest assure we will be looking out for YOUR best interest. We have been in business for 15 years, continually keeping our customers happy and returning to us. We will not up-sell or bill for unneeded services, parts or software. We have a “Guaranteed Fix it or its Free” policy. ( A small diagnostics fee may apply in some circumstances.) Remote access phone conversations and repair sessions may be recorded and stored on our servers for your records should there be any issue with our service. We believe in keeping it simple for you. The less computer problems you have to deal with, the more time you have for family and personal enjoyment. So don’t remain frustrated with your computer or computer attached peripherals. Allow us to take that headache and turn it into a hassle free experience. Then you will understand why so many others recommend our service.